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FREQUENTLY ASKED QUESTIONS (FAQ'S)
Is there a product Warranty offered by The Vapor Depot?
The Vapor Depot’s warranty obligations for this hardware product are specifically limited to the terms and conditions set forth herein, and said terms may be modified by The Vapor Depot at any time without notice. The Vapor Depot guarantees all hardware items to be free of manufacturer defects within 30 days of the purchase date. All liquid items are excluded from any warranty offered by The Vapor Depot either written or expressed. This warranty is limited to manufacturer defect only; to be determined by Vapor Depot, LLC. Other problems resulting from actions such as, but not limited to, abuse, neglect, or loss are specifically not covered under any Vapor Depot warranty, expressed or implied.
Proper diagnosis and testing must be performed by the Vapor Depot warranty facility before any replacement can be given. Diagnosis and testing requires approximately 24-72 hours. Proof of purchase of said part(s) must be provided. Part(s) must have been purchased within 30 days of the date the package is postmarked or warranty is void. All shipping charges incurred in returning the product to the warranty facility shall be the sole responsibility of the customer. International customers are responsible for shipping charges incurred to and from our warranty facility. This warranty applies to the original purchaser only and is non-transferable. All warranty replacements are conditioned upon the availability of parts and products at such time. Part(s) must be received in AS NEW condition; any part returned with ANY damage intentional or accidental voids warranty listed herein. If part(s) sent in for replacement are found to be repairable or in fact not a manufacturer defect, customer shall be responsible for shipping charges incurred to return said part(s).
Any actual or suspected damage caused by use of non Vapor Depot products shall void any and all warranties, expressed or implied, set out by Vapor Depot, LLC. Opening any hardware product shall void all warranties, as opening the hardware product may cause damage to the product. Damage to the product arising from the failure to follow the operating instructions relating to the product’s use, improper use of the product, or to damage caused by operating the product for other than its intended use shall void the warranty.
Vapor Depot, LLC. does not warrant the uninterrupted or error-free operation of our product(s). Vapor Depot distributors, representatives, and employees are not authorized to make modifications, extensions, or additions to this warranty. In the event any term or provision of this warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. These written terms and conditions of the Vapor Depot 30 Day Manufacturer Defect Warranty shall supersede all prior warranties offered or provided by The Vapor Depot. By purchasing any Vapor Depot product through a retail location, online, or over the phone you are agreeing to the terms and conditions set forth herein.
All parts and accessories offered by The Vapor Depot are intended for use with the model specified only. Damage may occur if Vapor Depot model- specific parts are interchanged between other Vapor Depot models. The Vapor Depot is not responsible for any damage that may occur from this. In addition such damage will not be covered under any warranty expressed by The Vapor Depot.
Clearance/discontinued items are sold AS-IS and carry no warranty either written or expressed.
Vapor Depot, LLC. Limited Lifetime Warranty
The Vapor Depot’s warranty obligations for this hardware product are specifically limited to the terms and conditions set forth herein, and said terms may be modified by The Vapor Depot at any time without notice. This Vapor Depot Limited Lifetime Warranty applies ONLY to Vapor Pen, Vapor Mini, Vapor Blaster, Vapor Xtreme, Vapor eGo, TVD Cigar and TVD Pipe model atomizers, batteries, and chargers, and is limited to manufacturing defects and/or breakage occurring under normal use and conditions. The Vapor Depot Limited Lifetime Warranty IS NOT APPLICABLE to any MOD products or cartomizers. Other problems resulting from actions such as, but not limited to, abuse, neglect, or loss are specifically not covered under any Vapor Depot warranty, expressed or implied. The Vapor Depot Limited Lifetime Warranty does not apply to cosmetic damage, which include but not limited to, scratches and/or dents. The Vapor Depot Limited Lifetime Warranty commences following the termination of the original thirty (30) day warranty which is included with the purchase of a warranted Vapor Depot model. Each purchase of Vapor Juice thereafter activates the Vapor Depot Limited Lifetime Warranty for an additional 30 days thereafter if all other conditions or the warranty are met. Proof of purchase of Vapor Juice for said activation is required. Proper diagnosis of the covered product must be performed by a Vapor Depot representative, at their sole discretion, prior to the granting of any warranty replacement. If using The Vapor Depot’s mail-in process for a warranty service all shipping charges incurred in returning the product to the warranty facility shall be the responsibility of the customer. International customers are responsible for shipping charges incurred to and from our warranty facility. The Limited Lifetime Warranty applies to the original purchaser only and is non-transferable to any other party for any reason whatsoever. Proof of purchase may be required to establish original purchase status. All warranty replacements are conditioned upon the availability of parts and products at such time. While The Vapor Depot does not specifically limit the number of warranty replacements that will be allowed under this Limited Lifetime Warranty, in the event excessive warranty replacements are evidenced by any customer, Vapor Depot, LLC, at its sole option, reserves the right to enforce a maximum number of warranty replacements that will be honored per bottle of Vapor Juice purchased or void warranty all together for continued abuse.
Any actual or suspected damage caused by use of non Vapor Depot products shall void any and all warranties, expressed or implied, set out by Vapor Depot, LLC. Opening any hardware product shall void all warranties, as opening the hardware product may cause damage to the product. Damage to the product arising from the failure to follow the operating instructions relating to the product’s use, improper use of the product, or to damage caused by operating the product for other than its intended use shall void the warranty.
Vapor Depot, LLC does not warrant the uninterrupted or error-free operation of our product(s). Vapor Depot distributors, representatives, and employees are not authorized to make modifications, extensions, or additions to this warranty. In the event any term or provision of this warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. These written terms and conditions of the Vapor Depot Limited Lifetime Warranty shall supersede all prior warranties offered or provided by Vapor Depot. By purchasing any Vapor Depot product through a retail location, online, or over the phone you are agreeing to the terms and conditions set forth herein.
All parts and accessories offered by The Vapor Depot are intended for use with the model specified only. Damage may occur if Vapor Depot model- specific parts are interchanged between other Vapor Depot models. The Vapor Depot is not responsible for any damage that may occur from this. In addition such damage will not be covered under any warranty expressed by The Vapor Depot.
Clearance/discontinued items are sold AS-IS and carry no warranty either written or expressed.
NOTICE
Vapor Depot, LLC reserves the right to discontinue any of its products at any time without notice. Products are discontinued usually due to the manufacturer discontinuing the products. As such it is not the responsibility of The Vapor Depot to offer free replacement units to customers’ whose products may be discontinued. It is the financial responsibility of the customer to replace their product with a product current in Vapor Depot’s inventory.
All batteries and chargers for the Vapor Pen, Vapor Mini, Vapor Blaster, Vapor Xtreme, TVD Cigar and TVD Pipe are under a Limited Lifetime Warranty. Should you need to warranty a battery, atomizer, charger or electronic accessory your Limited Lifetime Warranty will then start over on your new part. If you are unable to bring your bad part to a Vapor Depot retail location simply call 1-877-867-0965 and one of our friendly agents will assist you in diagnosing the problem. If the problem cannot be solved you will be instructed to return the defective part to The Vapor Depot and a new part will be sent to you free of charge.
The Limited Lifetime Warranty is Limited to manufacturer defect, normal wear and use, and use of The Vapor Depot Vapor Juice and Cartridges. Use of any other substance for atomization in any Vapor Depot product other than what is sold by The Vapor Depot will void the warranty.
Is there a Refund or Exchange Policy?
The Vapor Depot does not refund or exchange any products purchased that contain nicotine, operate with nicotine, or are used orally. We apologize for any inconvenience this may pose. However, we will do everything we can to ensure your satisfaction with our products.
What are the Vapor Pen, Vapor Mini, Vapor Blaster, Vapor Xtreme, TVD Cigar and TVD Pipe Packs?
They are electronic, smoking alternative, devices that simulate the sensation of smoking. Our products consist of high tech smoking alternative devices that simulate the sensation of smoking without exposing the user to harmful levels of cancer causing agents and other dangerous chemicals normally associated with traditional tobacco products. The devices produce a realistic simulated smoke which is actually a water vapor. When exhaled, the vapor harmlessly evaporates in the surrounding air within a few seconds. They do not utilize tobacco at all. In fact, the nicotine utilized is synthetic and derived from natural sources other than tobacco. The basic components for the Vapor Pen, Vapor Mini, Vapor Blaster, Vapor Xtreme, TVD Cigar and TVD Pipe consist of a battery, an atomizer, a flavored cartridge that is filled with water, a blend of vegetable glycerin and propylene glycol and varying amounts of nicotine, and a computer chip that controls it all. Both the atomizer and cartridges are considered to be consumables. Cartridges are available in varying amounts of nicotine that include high, medium, low and no nicotine at all. The Vapor Pen features a longer, more elegant design while the Vapor Mini features a sleeker, smaller design.
How do they work?
When the user inhales at the mouthpiece, a small switch is activated and power is delivered to the atomizer. The atomizer creates a vapor derived from the moisture that is found in the cartridge. As the vapor passes through the cartridge, it picks up the nicotine and flavoring and delivers it to the user. The user absorbs the nicotine either through the mucus membranes in the mouth or through the lungs.
What is Nicotine?
Nicotine is an addictive alkaloid that is naturally present in certain plants. A high presence is found in tobacco and a low presence is found in common vegetables such as potatoes, tomatoes and green peppers. Nicotine, when delivered in small dosages such as in a cigarette, cigar or through one of our devices, can deliver a feeling of calmness or relaxation. Current available information states that nicotine in and of itself has not been shown to cause cancer in healthy tissue. Additionally, it has not been shown to have any mutagenic properties. This being said, it should also be noted that the International Agency for Research on Cancer has not evaluated nicotine as of this time.
What is Propylene Glycol?
Propylene glycol is a food additive found in many foods we eat today. It is used in food coloring, flavoring and also used to keep food, medicines and cosmetics moist. It is considered to be generally safe and it is the element in our product that helps to create the vapor that simulates smoke.
How long does a cartridge last?
For the Vapor Pen, one cartridge is equal to one pack of cigarettes (approx.). For the Vapor Mini, one cartridge is 1/3 of a pack of cigarettes (approx). Typically, a cigarette will yield about 10 to 12 mouthfuls of smoke. There are twenty cigarettes to a pack, so one might expect about 240 mouthfuls of vapor when using one Vapor Pen cartridge. For the Vapor Mini, one might expect about 72 mouthfuls of vapor when using one Vapor Mini cartridge.
How long will the atomizer last?
An atomizer is considered to be a semi-consumable, but will operate through the use of many cartridges before replacement becomes necessary. An atomizer needs to be replaced when vapor volume is noticeably reduced even after a fresh cartridge and fully charged battery have been installed. It is important to note that if the atomizer continues to produce a proper volume of vapor, one should continue using it until the volume is decreased to a level that is too low to deliver a satisfying volume of vapor. Extra atomizers can be purchased when needed for approx $12.99 plus applicable state tax and shipping (Upon in stock availability).
How long does a battery last?
The Vapor Depot batteries are rechargeable. A new battery should be charged a minimum of 9 hours before the first use. After that, a normal charge should only require 2 - 4 hours of charge time. Every Vapor Pen, Vapor Mini, Vapor Blaster, Vapor Xtreme, TVD Cigar and TVD Pipe Pack come with a charger and at least one rechargeable battery (varies depending on package). A battery will typically last about three days before recharging in standby mode or 8 hours of a "pack a day" smoker use. Although we recommend an overnight charge, just like you would charge your cell phone. A reduced volume of vapor typically indicates that the battery needs to be charged, even though the tip of the battery will still produce a simulated burning ash (or blue, green, orange light with the Vapor Pen and Vapor Mini Model). It is a good idea to purchase an optional, additional rechargeable battery to keep your product working when you need it. Depending on usage, a battery should be usable for about one year before needing to be replaced.
Where may I purchase replacement batteries?
Replacement batteries and other replacement items and accessories are available through this website under “Batteries” or at any Vapor Depot retail location.
Who should use this product?
Our products are intended for use by adult smokers. They will not be sold to minors as defined by each individual state. Women who are pregnant or breast feeding must not use our products without first consulting their physician. People who are at risk of or have high blood pressure, heart disease, respiratory ailments and diabetes must not use this product without first consulting their physician. People with any health problems must not use them without first consulting their physician. Please also read our "Product Warning!" located on the Homepage.
Is this product approved by the FDA or any other US Regulatory Organization?
Our products, being nicotine delivery devices, do not fall under the jurisdiction of the FDA or any other U.S. regulatory organization at this time. Our products do not call for the oversight of either the FDA or the Alcohol and Tobacco Trade Bureau as they do not contain tobacco. The Vapor Pen, Vapor Mini, Vapor Blaster, Vapor Xtreme, TVD Cigar and TVD Pipe, or any of their characteristics fit the classification of products that these organizations govern.
Are the nicotine cartridges available for purchase in a variety of flavors?
Yes, currently these flavors include Normal, which taste similar to a traditional cigarette, Menthol, and Full Flavor as well as one of many different Vapor Juice flavors you can use. Keep visiting our web site under "Cartridges" and "Vapor Juice" for updates and additions.
Where may I buy refill cartridges?
You may purchase refill cartridges though this website under "Cartridges" whenever you are in need or you may opt to setup your account on Auto-Ship where you can choose how many 5 packs will be shipped to you every month on a day you choose. Or simply call us and place a phone order at 877-867-0965.
Is it less expensive to use this product than traditional cigarettes?
From the standpoint of comparing the cost of a pack of cigarettes to a Vapor Depot cartridge, it really depends on how much one is paying for a pack of cigarettes. But generally speaking, yes if your cigarettes are more than $1.90 per pack or $1.00 per pack if you choose one of our Vapor Juice bottles.
Can I smoke it anywhere?
Given the fact that our products do not utilize burning tobacco, are non-flammable and do not produce smoke, the answer is, technically, yes. Users of our products have reported that they freely use them in restaurants, bars, airports and airplanes. Many users of the products have reported that it is not uncommon for someone to approach them when they are using the product. The typical response is either, "What on earth is that?" or, "Sorry, but you can't do that here." A simple explanation and demonstration of the product will usually turn into a friendly discussion about the product.
Does the product produce harmful second-hand smoke?
No. The vapor that is released into the surrounding area is generally harmless and will dissipate in a matter of a few seconds.
Can I use the product to stop smoking?
The fact is that the Vapor Pen, Vapor Mini, Vapor Blaster, Vapor Xtreme, TVD Cigar and TVD Pipe have not been approved by the FDA as cessation devices and thus, we are not promoting them for that purpose. We are marketing and selling them to our customers as "more logical alternatives" to smoking traditional tobacco products.
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